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Welcome to The Blue Dot!

T-Mobile Phone Activation Instructions

T-Mobile Activation Instructions

For T-Mobile and Unlocked GSM Phone Devices - All you need to do is remove your sim card from your previous device and place it into your new phone. There are no numbers to call, just

If you are using a dual CDMA / GSM Blackberry phone such as the Blackberry Storm, Blackberry Bold, or Blackberry Tour - please refer to our Blackberry GSM Instructions.

For other CDMA / GSM compatible phone devices - you may have to change the network settings of your phone to work properly in GSM mode. These settings can generally be found in the settings > options > network settings of your device. From there you should be able to change the settings from CDMA to GSM.

You may need to download service books to your phone in order to get MMS and Internet features working properly. T-Mobile Support Should be able to easily these features working for you.

For Additional Support:

T-Mobile Customer Support Number - 1-800-331-0500

How to reach a live person:

  • Speak "English"
  • Speak "representative" at next prompt

Hours of Operation:

Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.

Customer Service Email
Customer Service Link

Additional Details

Their web site says you can dial "611" without being charged if you are already a T-Mobile customer.

Need Additional Help? Contact Our Support Team