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Verizon Wireless Phone Activation Instructions

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Need help getting Backup Assistant, Get it Now, and Media Center features of your phone working?

*We highly recommend NOT taking your phone into a Verizon Wireless Store for activating your device. Please follow our instructions below for activating your phone by Verizon's Toll Free Phone support.

  1. It is much faster and is usually a lot less of a hassle.
  2. Seeing that you did not buy your phone from the Verizon Store - the sales person is not obligated to help you and will most likely make up a reason your phone is not working or try to sell you something you do not need.

Steps before calling Verizon Customer Service

Step 1 - Make sure to charge your phone's battery for a full 12 hours uninterrupte prior to using it. Power on your phone once battery is fully charged.

Step 2 - Locate Your ESN / MEID number located behind the battery of the phone.

Locate The ESN Number

Please Note: If you can not locate the ESN / MEID Number on the back of the phone - your phone also has an internal ESN / MEID number. If you are having an activation issue with your device using the ESN from underneath the battery on your device - check to see if the internal ESN is different. The internal ESN of your device is the actual phone ESN. You will want to provide this number to customer service when activating if it differs from the external ESN.

Each phone is different, but customer service should be able to help you locate the internal ESN / MEID code if needed.

Transfer Your Existing Verizon Contract Service to the Phone You Just Purchased:

Step 1 - Call 1-888-294-6804 and at the prompt enter your 10 digit phone number. When the Customer Service person answers the phone, tell him/her that you would like to activate your phone number on another cell phone. You will be asked some security questions, and then they will ask for the ESN number of the phone that you want to switch your service to.

Step 2 - It takes about 30 seconds and then they will ask you to turn your phone off and back on and dial *228 and press send. Your phone will be programmed over the air in about 60 seconds.

You Want to Use Your Phone for a Prepaid Plan:

Call the Verizon Prepaid Customer Service Line at 1-800-326-2578 and follow the prompts to prepaid. You will need a Credit/Debit or Check Card to activate or buy prepaid cards. They will ask you for some general information and the ESN number of the phone.

To buy more minutes over the phone dial 1-800-201-0521 or 611 from your cell phone, the 611 call is free. You can also buy the calling cards at a wide variety of convenience stores and gas stations.

Activate your phone through the Verizon Web Site:

Verizon is encouraging their customers to use their web site to switch phone service from one cell phone to another one. There is never a fee to switch your service to your new phone over Verizon's web site. You have to register on the site which takes about five minutes. Once registered, there is a link that takes you to a page that you can enter the ESN number of your new phone to activate it. Customer Service Representatives are available from 6am-11pm, 7 days a week. They are available to answer emergency technical support questions 24 hours a day, 7 days a week, by calling (800) 922-0204.

Other Helpful Codes

Quick Dial Codes

  • #BAL (#225): Check Your Balance
  • #MIN (#646): Minutes Used
  • #PMT (#768): Make a Payment
  • #DATA (#3282): Check Number of TXT Messages and kilobyte usage
  • *611: Customer Service (dial for free from your phone)

These instructions work only if your phone is for Verizon Wireless (Not for use with a Sim Card)

We guarantee our phones to be ready for activation with the carrier mentioned in the product description. In the unlikely event you have trouble activating the phone you purchased from us, please do not hesitate to contact us - we will gladly help you. We only receive about 5 out of every 1,000 phones back to us for activation issues. We check the ESNs upon receiving them, but there are a number of reasons why a phone will not activate upon receiving the phone. Rest assured, we stand behind every product we sell!

Need Additional Help? Contact Our Support Team