Here at The Blue Dot, we often have customers contact us for assistance because they are getting a “JVM 102 Error” on their Blackberry cell phone. First of all, it is important to note that all cell phones, like all electronics, are prone to malfunctions so if you have important data on your device, you should be sure to frequently back it up on your computer. That being said, the JVM error means that a .code file on your phone is corrupt, so your device will not load the file. You can do a hard reset on the device, which will totally wipe the phone clean so that you can start over but if you do not want to lose everything on your device, you can follow the instructions below (I am pretty sure you can only do this on a PC).
- Download the JL Cmder
- Connect your device to your PC via USB cable
- Run JL_Cmder and select option 2, which is the event log
- Go to the bottom of the log and look for “JVM Error 102.” The line before it will tell you exactly what file is causing the error. Here is an example of what it will look like. The text in pink shows the corrupted file. Save the file name because it will be needed later but do not include the numbers in parenthesis.
- Go to Start > Run, and type “cmd” then press Enter
- Change directory to the JL_Cmder installation folder. EXAMPLE: type: cd “C:\Program Files\JL_Cmder\” and press enter
- Type the following command to remove the offending file:
javaloader.exe -u erase -f FILENAME
(FILENAME is the name of the .cod file. NOTE – do not include the numbers in parenthesis after the file name)
- Disconnect your phone from your PC and restart it.