A: If you made your purchase through eBay, please use the "Ask a Question" link located on the product page on eBay to assure we receive your email.

We receive several hundred emails daily and work around the clock to answer all emails we "receive" as soon as possible. We do our very best to answer all emails we receive within 24 "business" hours. If you do not receive a response from us, please kindly send out another email - chances are we did not receive your email. There is a good chance we did not receive it. Also, a lot of times, our emails are filtered to customers' spam folders. This occurs frequently with our customers who use America Online (AOL) for their email. Your questions are important to us.

Our normal business hours are -

Monday - Friday from 9AM - 5:30PM Eastern Standard Time
Please note - we are closed during normal holidays and weekends

While we do our best to answer emails on weekends and holidays, there may be an extended response time during non-business hours.

A: Tracking numbers are "automatically" sent to the email you provided during checkout and are "automatically" sent when your item is shipped. In order to provide free shipping for our accessories we ship via USPS First Class mail and by default they do not have a tracking number. You can choose and pay for a trackable shipping method at checkout such as Priority Mail if a tracking number is important to you.

You can receive a deliver confirmation (tracking number) for an additional $0.99 on all accessories we sell. We strongly encourage this if you would like to know exactly when your item will arrive. If you would like a tracking number along with your accessories shipment, please choose "US Postal Service - Parcel Confirmed - Confirmation" at checkout.

Also, shipping status can be found by checking the initial checkout link we provided when you chose to purchase your item. On this checkout page you can see your tracking information if a trackable shipping method was selected.

A: 100% customer satisfaction is our number one goal. If for whatever reason you are not satisfied with your purchase we stand behind all of our items with our 30 day satisfaction guarantee on our items functionality and that the item is as described in the listing.

Please note that we reserve the right to process a 20% restocking fee if the reason for return is not a functionality issue or a description mistake. Because we offer free shipping on all items we sell, we do not pay for shipping back an item. Please refer to our returns page for more information.

A: We ask that you charge all batteries you purchase from us for a full 12 hours before using your phone. In rare instances because these batteries are kept in a warehouse for an extended period of time there may be a drainage that occurs. A lot of times, we have also found that the problem is not with the battery but may be with the actual phone.

A: Shipping is free by default for all shipments to the continental USA. We also offer shipment options such as "overnight express" for all items and this cost varies by listing.

We have successfully shipped to over 150 countries worldwide and offer competitive shipping options for most international customers. Please refer to the listing for shipment price details.

A: While almost all orders in the US arrive in 2-5 business days, we ask that you allow up to 10 business days to receive your order. You can see by our feedback that almost all our items arrive very quickly. Overnight shipments if purchased after 12PM may not be shipped until the next business day. We ship all orders within 24 business hours. If it take more than 10 business days to receive your item, you may just want to check with your local post office. In certain areas we have seen the USPS will hold a package if they feel the item will not be safe or could potentially be stolen. If you live in an apartment complex you may just want to check with your front desk.

For international orders most orders take 4-14 business days for delivery. Depending on customs in your country and the shipping method you chose orders may take up to 21 business days to receive.

A: Almost all orders arrive in 2-5 business days in the continental USA. While not usual, domestic orders can sometimes take up to 10 business days for delivery.

International orders generally arrive in 4-14 business days but may take up to 21 business days to arrive. Delivery time really depends on your country's customs procedures.

A: If your payment was received after 12PM EST, your item will be shipped out the next business day. If you ordered on a Friday for example at 2PM EST, your item would be shipped out the following Monday and you would probably not receive it until Tuesday.

Also, overnight shipments require a signature at the time of delivery. If nobody is at home to accept the package, the post office will hold onto the package and attempt to deliver the next day.

A: We test all of our phones and each phone must pass our 6 point inspection process before leaving our doors. It is rare that we receive a phone back for a functionality issue. Most issues we hear about from our customers, have a simple solution and can be easily resolved over the phone or through email.

We ask that you charge your phone for a full 12 hours before using it. Also for most phone issues there is a "Hard Reset" feature that will wipe the phone to its original factory settings and in 9 out of 10 issues we have seen with phones, this resolves the problem.

Please keep in mind that the cell phone store where you try to get the phone activated also is selling phones and in our experience we have seen many times that a cell phone store will tell you the phone is not working so they can get the sale.

In the unlikely event that you need to send back your phone, please fill out the return form below (Return Questions section) and send back your phone for a replacement or a refund. We stand behind all of our items with our 30 day satisfaction guarantee.

A: If you received a Verizon phone and you have Alltel as your service provider unfortunately, the phone will not work for you. Alltel, Verizon, and Sprint phones are not cross compatible. If you received an AT&T phone that was supposed to be a T-Mobile phone, we can usually provide an unlock code for you in order to use the phone without problems. We do our best to avoid this situation by noting the compatibility of our phones directly on each listing.

We sell many of the same model phones for different carriers. For example we may have a Blackberry model for Verizon, Sprint, and Alltel. Although it is rare, we sometimes make the mistake and send out a phone for a wrong carrier. In this case we will have to ask you to return your phone for a replacement or a refund. You can read about how to return your phone in our "Return Questions" section below.

A: Some carriers may require you to sign up for a Blackberry plan. I know for sure Alltel and Verizon require a Blackberry plan and I recommend checking with your Wireless Provider to see how much the plan will be for you. Please do not quote me, but I think they start at $29.99 a month. Sprint subscribers, you may also want to check with Sprint. We try to be as clear and up front about this in our Blackberry phone listings.

I personally have AT&T and I know for sure they do not require you to sign up for a Blackberry plan.

A: Accessories by default are shipped out in the USA via USPS First Class Mail and generally take 2-5 business days to arrive. While most orders arrive very quickly, sometimes USPS takes up to 10 business days to deliver an item using this method of shipment. Overnight shipments if purchased after 12PM may not be shipped until the next business day. We ship all order within 24 business hours. If it takes more than 10 business days to receive your item, you may just want to check with your local post office. In certain areas we have seen the USPS will hold a package if they feel the item will not be safe or could potentially be stolen. If you live in an apartment complex you may just want to check with your front desk.

International orders generally take 4-14 business days but may take up to 21 days for delivery.

A: Please charge the battery for a full 12 hours prior to using. In rare instance because these batteries are kept in a warehouse for an extended period of time there may be a drainage that occurs. A lot of times, we have also found that the problem is not with the battery but may be with the actual phone. If you find that a replacement is causing the same problem you may have to see about finding another phone. 

We stand behind all of our items with our 30 day satisfaction guarantee. If you insist on sending back the battery, please fill out the return form by following the return form link below (return question section) and send your item back so we can send out a replacement or issue a refund for you.

A: We purchase the majority our accessories in bulk packaging so there may be scratches on the item you receive because they are shipped to us with many other items and they may rub together during shipment. We try to be as up front as possible about the condition of the items we sell and note there may be scratches in most of our listings. One of the main things that makes an accessory in the original packaging so much more expensive is the cost related to shipping the extra packaging with the item. Once the item is shipped to the multiple locations in order to reach the hands of the consumer, shipping costs add up significantly making an item at a major retailer cost $59.99 and we can charge less than $10. We would not be able to offer the prices we do combined with free shipping if the accessory was in its original packaging.

In order to receive the absolute lowest price on batteries we purchase them by the thousands at a time and pass on the savings to our customers. Because there can be extended periods of time these batteries sit in our warehouse, we test some of the batteries we sell with a "Cadex" testing machine to assure each battery holds a full charge. This can cause the scratches you see on the gold contact points of a battery. The battery should still hold a full charge.

We list items as we purchase them. If we purchase an item as new, we will list it as such. If we purchase an item as slightly used, we will also note it in the listing. We sell hundreds of different models and we sometimes make mistakes. If you strongly believe the item you purchased from us was not as described, please kindly contact us so we can make the change to future listings.

100% satisfaction for our customers is our number one priority and we stand behind all of our items with our 30 day satisfaction guarantee. If you have any issues at all we will resolve them. For instructions for returning an item, please refer to our return section below.

Sometimes newer versions, although they have the same model number may not be compatible with accessories for the older version of a specific phone and vice versa. Extended batteries generally require extended doors and we do our best to note this in our listings.

If you would like, you can call my shipping team at 215-789-9112 to determine the correct piece that needs to be sent to you and have them ship out the correct item for you.

A: 100% satisfaction is our number one priority! We want you to be happy with your purchase and tell your friends and family about us. If for whatever reason you are not satisfied with your purchase we would gladly accept a returned item for a replacement or a refund.

• Order# from the original invoice / packing slip.
• Email address you used to purchase your item.
• Date of original purchase.
• Reason for returning the item.
• Your phone number

All original items must be included with the returned item in order to receive a full refund. If you are returning a phone the IMEI number must match what is on our records. We scan all IMEI numbers.