Instructions for Returning Your Item

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- PLEASE ANSWER QUESTIONS BELOW BEFORE RETURING AN ITEM -

Please check out our Frequently Asked Questions page before returning your item. Most issues can be resolved without returning your item. If after you have read the Frequently Asked Questions page, you feel there is no other choice but return your item, please continue below.

100% satisfaction for our customers is our number one priority! We resolve any and all issues for our customers!

Answers to over 90% of questions we receive from our customers can be found here - http://www.thebluedot.net/faqs

GENERAL RETURNS POLICY

You may return any item within 30 DAYS of the date of receipt of purchase fulfilled by TheBlueDot.net. We'll also pay the return shipping costs if the return is the result of our error or there was an activation issue on a phone. To return any item please fill out the return form by following this link - Return Form can be found here. All returns MUST include a return form and MUST be accompanied with the following information:

Order# from the original invoice / packing slip.
Email address you used to purchase your item.
Date of original purchase.
Date returning your item.
Reason for returning the item.
Your phone number

All original items must be included with the returned item in order to receive a full refund. If you are returning a phone the IMEI or ESN number must match what is on our records. We scan all IMEI numbers prior to sending out cell phones.

Q: How long does it take to process a return?

A: Once we receive your returned item, please allow 7-10 business days to process your return. Please note our normal business hours are:

Monday - Friday 9AM - 5:30PM EST

Q: Will I be charged a restocking fee if I return it?

A: If your item is post marked within 30 days from the receipt of your item and there is a functionality defect or activation issue, no restocking fee will be charged. Any item sent back after the 30 day period will be subject to a 20% restocking fee.

We back all of our items with our 30 day satisfaction guarantee. If you choose to have a replacement sent to you, no restocking fee will apply. Please understand that replacements are dependent on available inventory.

Please note - We test all returned items to confirm the issues you were having. Prior to sending out a phone, a certified technician thoroughly tests each phone prior to leaving our doors. The majority of issues customers find in a phone can easily be resolved by emailing our customer service team.

Q: Will I be reimbursed for the costs of shipping back my item?

A: We will reimburse up to $4.95 for Priority Mail shipping to send back a phone to us if an error was made on our part or there was an activation issue on a phone.

If sending back a phone we recommend a trackable shipping method such as priority mail. The cost of priority mail will be $4.95 and it also includes a tracking number. As stated in the products listing, we do not reimburse original or return shipping fees associated with sending out an item to a customer.

Q: Can you send me a replacement before you receive my return?

A: If you are in a hurry, return your original item for a refund and place a new order online for your replacement item or contact our customer service team and they can send over an invoice. This will expedite your receipt of the new/replacement item.

For accessory orders - please contact us first. We can generally resolve most issues without having to send back your item.

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