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- - PLEASE ANSWER ALL QUESTIONS BELOW BEFORE RETURING YOUR ITEM -
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Please check out our Frequently Asked Questions page before returning your item. Most issues can be resolved without returning your item. If after you have read the Frequently Asked Questions page, you feel there is no other choice but return your item, please continue below.

100% satisfaction for our customers is our number one priority! We resolve any and all issues for our customers!

Answers to over 90% of questions we receive from our customers can be found here - http://www.thebluedot.net/faqs
 
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- PLEASE READ BEFORE RETURNING YOUR ITEM
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Q: How do I return my item purhcased from The Blue Dot?

A: If you are returning a phone or accessory please make sure to read the sections above before returning your item. Most issues can easily be resolved without having to return your item. If it is within 30 DAYS of the date of receipt of purchase you can return the unit for a replacement or store credit. All phones are tested thoroughly and must be our strict testing guidelines before leaving our doors. If an item is damaged in transit, we must be contacted within 7 days of receipt of the item for a full refund if your item arrives Dead on Arrival. To return any item please fill out the return form by following this link - Return Form can be found here. All returns MUST include a return form and MUST be accompanied with the following information:
  • 7 digit Order ID from the original packing slip ( not ebay auction #).
  • Email address you used to purchase your item.
  • Date of original purchase.
  • Reason for returning the item.
  • Your phone number

All original items and accessories including the original box must be included in order to receive a credit or exchange of any kind. If you are returning a phone the IMEI or ESN number must match what is on our records. We scan all IMEI and ESN numbers into our database.

We higly recommend choosing a trackable shipping method if you are returning any phones or other electronics to ensure your item arrives back to us safely. If you send back your item via USPS Priority Mail and purchases your shipping label online - a free delivery confirmation number (tracking number) is included.

Q: How long does it take to process a return?

A: Once we receive your returned item, please allow 3-7 business days to process your return. Please note our normal business hours are:

Monday - Friday 9AM - 5:30PM EST

As soon as your returned item is processed, you will receive an email confirmation to let you know the status of your returned item.

Q: Will I be charged a restocking fee?

A: All refunds will be given in the form of store credit or an exchange. A 20% restocking fee will apply for any cash credits. While we test all items thoroughly before shipping, if the item is DOA (dead on arrival - to you) and we are notified within 7 days of receipt of your item a restocking fee does not apply.

Please make sure all original items are included with your return, as well as the the original -unmarked- retail box (if included). A $5 deduction will be made for each missing item from the original order.

Please note we test all returned items to confirm the issues claimed.

Q: Will I be reimbursed for the shipping for sending back my item?

A: Shipping charges are non-refundable. We offer free shipping on every item we sell and return shipping will not be refunded.

Initial shipping fees such as insurance, overnight shipping and international shipping are non-refundable.

PLEASE NOTE - priority mail shipping to send your phone via USPS priority mail shipping is $4.95 - We highly recommend sending any cell phones back via Priority Mail and include a delivery confirmation (tracking number) so you can see that your item arrived back to us.

ALSO NOTE - We are not responsible if the item is broken beyond repair during transit of sending back the item to us. We do not cover the cost of return insurance fees.

Q: Can you send me a replacement before you receive my return?

A: If you are willing to make a deposit in the full amount of your item, we can send you out a replacement right away and issue a refund once your returned item is received. I am sorry but there are no exceptions to this rule. We tried to meet the needs of our customers in the past and some of the phones being replaced were never sent back to us when we tried this method.

Q: Will I be guaranteed a replacement model to be in stock?

A: Our inventory changes daily, so unfortunately there is no guarantee that the same item will be in stock.

Please make sure if you are returning your phone, include all original accessories including the box. For each missing item, a $5 deduction will be made to any credit made.

 
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